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Traveler Information for COVID-19

Change/Cancel Fees General Info COVID-19 Facts Traveler FAQs Travel Protection Plus

3/26/20

Due to the ever-changing and overwhelming impact of COVID-19, we are experiencing an unprecedented increase in service requests from customers, resulting in exceedingly long wait times. We are truly sorry for this situation and ask that you continue to cooperate with us during this time of need. If you are not traveling within the next 72 hours, please wait before contacting us.

On our part, we will continue to provide the latest updates from our airline partners and destination government agencies. You can save time by reviewing the list of destination closures as well as other policies and FAQs that apply during this time. Most policies vary from partner to partner but cover travel through the end of March. It is extremely important that you review your airline and hotel information, as the situation is changing frequently.

We are dedicating every resource possible to help our contact center team members navigate this rough period, but it’s going to be tough when you try to contact us or any of our partners in the next few weeks. We hope you understand that we have your best interests at heart and are doing everything possible to help you as quickly as we can.

If you are in destination and arrived on an Exclusive Nonstop Vacation Flight, rest assured that most are operating as scheduled, with Amstar DMC providing their pick-up times per normal procedure if they have transfers. If your flight is no longer departing as planned, our team has identified this and is working with Amstar DMC to provide the option of an earlier flight. Please reach out to your local Amstar representative for the most up to date information. Their contact information is in your documents or visit the representative in your hotel.
 
If you are in destination and arrived on a scheduled airline flight, please check the airline’s website or app for the most up-to-date information on your returning flight. If you need to change your flight plans, please refer to the airline website. Many carriers are offering a self-service for flight modifications. If you need further assistance, please contact us. (Option: if a return flight is not offered via the web, try booking your flight home as a one-way, which sometimes appears instead. Penalties and charges may apply.)

Please note that processing and issuing future travel credits is taking longer than usual due to an increase in submissions. Rest assured that our team members are working hard to get through all requests as soon as possible.

Updated Change & Cancellation Fees

We have temporarily revised our policies to make sure that even if your first choice no longer meets your travel needs, you can still enjoy the safe, happy getaway you deserve. 

General Change Fees

If you have a future travel credit that is expiring and would like an extension, we would be happy to do that for you.  Please email us your request at reservations@cheapcaribbean.com.  Please note that due to high call and email volume, we are prioritizing requests based on travel date, so it may take up to a week for us to extend your credit, but rest assured that we will do so.

Land-Only and Scheduled Air Packages

  • All CheapCaribbean change fees will be waived until  4/30/20 for travel through 12/31/20.
  • This applies to all passengers who book with or without Travel Protection Plus.
  • Note: Airline and hotel change fees may apply based on your respective policies and travelers may be required to pay any increase in vacation package cost incurred from that change.​

For the most up to date airline waiver policies, please view these links:

Exclusive Nonstop Vacation Flights

Released 3/14/20 - Updated Policy for Bookings Made On or Before 3/8/20:

CheapCaribbean’s change fees will be waived for bookings made on or before 3/8/20 for travel 3/14/20 – 4/30/20 (with or without travel protection) provided you rebook to another Exclusive Nonstop Vacation Flight to any applicable destination. Travel must be completed no later than 12/15/21. Hotel fees may apply and travelers may be required to pay any increase in vacation package cost incurred from that change.

Travelers who need some time to consider new plans but will rebook are permitted to change their booking by cancelling the current booking and opting not to request a refund. This way, funds will stay on the booking until rebooked. All bookings must be made within 120 days and travel must be completed by 12/15/21. As above, travelers may be required to pay any increase in vacation package cost incurred from that change.

Released 3/9/20 - Policy for New Bookings Made 3/9/20 – 3/31/20: 

CheapCaribbean’s change fees will be waived for travel through 12/15/20, provided you rebook to another Exclusive Nonstop Vacation Flight to any destination on any date. Travel must be completed no later than 12/15/20. Travelers may be required to pay any increase in vacation package cost incurred from that change.

Travelers not ready to rebook immediately will be able to change their booking by cancelling the current one and opting not to request a refund. Funds will remain with the booking until rebooked. All bookings must be made within 120 days and travel must be completed by 12/15/20. Travelers may be required to pay any increase in vacation package cost incurred from that change.

Cancellation Fees

All CheapCaribbean cancellation fees will be waived until 4/30/20 for travel through 12/31/20. Fees may still apply as outlined below. 

Exclusive Nonstop Vacation Flights

All airline cancellation fees still apply for Exclusive Nonstop Vacation Flight bookings. Exclusive Nonstop Vacation Flight cancellation fees are as follows:

  • Cancellations 45+ days out: $50 per person
  • Cancellations 31-44 days out: $125 per person
  • Cancellations 30 days or less from travel: a 100% penalty applies

Scheduled Air/Land-Only Bookings

  • All airline cancellation fees still apply to Scheduled Air bookings. Scheduled Air cancellation fees can be up to $200 per person.

  • Land-Only Bookings are subject to resort cancellation fees. Cancellation fees can range from the cost of one night to 100% of cost.

Standard cancellation penalties apply with the exception of these destinations and travel periods, for which CheapCaribbean will waive fees regardless of booking date. Hotel and air fees may apply.

Cancellations on bookings without a travel protection plan will result in a future travel credit minus any applicable fees. We highly recommend purchasing Travel Protection Plus, which allows guests the Cancel for Any Reason benefit for refund of 75% of your total trip cost (minus cost of the waiver) along with several other benefits.

Travel Protection Plus​

Reactivation Fees

CheapCaribbean is offering to waive the 75% reactivation fee for one-time changes made 3/9/20 – 3/31/20 for travel through 12/15/20, allowing customers to safeguard their next booking with zero penalties.

General Coronavirus (COVID-19) Information

For the most up to date COVID-19 information, we encourage you to visit the Center for Disease Control website:

  • Global Map: Locations with confirmed COVID-19 Cases
  • CDC in Action: Document providing details on the CDC’s response initiatives to COVID-19
  • What You Should Know Fact Sheet: Informative document that provides the following:
    • Transmission
    • Symptoms
    • Prevention & Treatment
    • Testing
  • FAQ’s: Includes answers to the following:
    • Disease Basics
    • Prevention
    • Medical Information
    • Public Health Response and Current Situation
    • COVID-19 & Animals

Facts About the Coronavirus (COVID-19)

What is the coronavirus?

 According to the U.S. Centers for Disease Control and Prevention, the 2019 Novel Coronavirus (2019-nCoV) is a virus identified as the cause of an outbreak of respiratory illness first detected in Wuhan, China.

(source: https://www.cdc.gov/coronavirus/2019-ncov/index.html)

What are the coronavirus symptoms?

Signs and symptoms of this illness are flu-like and can vary in severity. They include fever, cough, and difficulty breathing. As with all flu-like diseases, older adults and people with underlying health conditions may be at increased risk. 

(source: https://www.cdc.gov/coronavirus/2019-ncov/faq.html)

 How can I stay healthy?

Basic health precautions are the best way to stay healthy including:

  • Cover your mouth and nose with a tissue when you cough or sneeze, then throw your tissue in the trash. This way you can prevent those near you from getting sick.
  • Wash your hands using soap for at least 20 seconds. Washing your hands often will help protect against germs. Use of alcohol-based sanitizer is also encouraged.
  • Avoid touching your eyes, nose or mouth, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing. Germs often spread when a person touches something that is contaminated with germs and then touches the eyes, nose or mouth.
  • Clean frequently touched objects and surfaces, including doorknobs, keyboards and telephones, often to eliminate germs.

For more information, please visit https://www.cdc.gov/coronavirus/COVID-19/index.html.

What is social distancing?

The Centers for Disease Control and Prevention (CDC) has developed recommended social distancing actions for preventing the spread of COVID-19. The current social distancing recommendations are:

  • Reduce the frequency of large gatherings (e.g., assemblies), and limit the number of attendees per gathering.

  • Limit inter-school interactions

  • Consider distance or e-learning in some settings

When traveling, please note that social distancing policies and group gathering bans are directed by the relevant health authorities in each country depending on situation.

For more information, please visit https://www.cdc.gov/coronavirus/2019-ncov/community/large-events/index.html

What does it mean that coronavirus has been called a pandemic?

The World Health Organization has classified coronavirus as a pandemic, which means it is a disease that has spread worldwide. Please note that pandemic is a term used to define how widespread an illness is, rather than how severe it may be. 

(source: https://www.usatoday.com/story/news/nation/2020/03/11/coronavirus-pandemic-world-health-organization/5011903002)

Where can I get more information?

For more information on the coronavirus, we encourage you to visit the Centers for Disease Control and Prevention at www.cdc.gov or the World Health Organization at www.who.int.  

U.S. Travel Ban

Please note that, because this situation is very fluid, policies and protocols may change at any time.

Why was the travel ban put in place?

The travel ban was enacted to attempt to stop the spread of the coronavirus (COVID-19) in the United States.

Who is not allowed entry into the U.S.?

As of March 16, 2020, individuals who are not legal U.S. residents and have traveled to the United Kingdom or any of the Schengen nations (26 European countries with open-border agreements) in the past 14 days prior to their scheduled arrival in the U.S. will not be permitted entry into the U.S This is in addition to earlier travel bans placed on China, South Korea and Iran. Please note that, because this situation is very fluid, specific situations and details may change at any time.

Which countries are included in the travel ban?

The Schengen nations are: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland. The United Kingdom includes England, Scotland, Wales and Northern Ireland. Earlier travel bans apply to China, South Korea and Iran.

If I am an American who has been to these countries, will I be allowed back into the U.S.?

U.S. citizens and legal U.S. residents (and, generally, their immediate family members) who have been in the affected nations in the 14 days prior to return to the U.S. will be permitted to return to the U.S. but required to travel through select airports where the U.S. has implemented enhanced screening procedures.

What do the screening processes for U.S. citizens returning home involve?

If passengers who have traveled to countries impacted by the ban in the past 14 days are found to be free of COVID-19, they will be directed to self-quarantine for 14 days. 

If passengers are suspected to have contracted COVID-19, they will be referred to health authorities and the CDC for further testing.

Which airports are conducting screenings?

The airports to which impacted travelers are being directed include: BOS, ORD, DFW, DTW, HNL, ATL, JFK, LAX, MIA, EWR, SFO, SEA, and IAD. 

What if it costs me more to return home because of the ban?

If your travel is redirected due to the U.S. travel ban, you will be responsible for any costs or fees associated with that change.

How long will the ban last?

The ban is expected to remain in place for at least 30 days.

Where can I get more information on the travel ban?

More information on the travel ban, can be found on the Department of Homeland Security website at DHS.gov.

(source: https://www.dhs.gov/news/2020/03/13/department-homeland-security-outlines-new-process-americans-returning-certain; https://www.npr.org/2020/03/12/814938322/your-questions-answered-about-the-ban-on-travel-from-europe)

Traveler FAQ

Please note that, because this situation is very fluid, specific situations and details may change at any time.

Is there coronavirus in where I am planning to travel?

We are monitoring areas with coronavirus around the world and most countries currently have confirmed cases, although the number of cases can vary significantly depending on the location.   

We encourage you to visit the CDC website for information about COVID-19 and the U.S. State Department’s website for information about international travel to specific countries. It is important that travelers make informed decisions based on their individual circumstances.

Should I avoid travel to affected areas?

The well-being of travelers is one of our highest priorities and we are actively monitoring information about the coronavirus. It is important that travelers make informed decisions based on their individual circumstances.

If you are choosing to travel and have not yet booked your vacation, we suggest you select the destination that offers you the highest degree of personal confidence in conjunction with the features, amenities, attractions and activities that you are looking for.

We encourage you to visit the U.S. State Department’s website for information about international travel to specific countries. It is important that travelers make informed decisions based on their individual circumstances.

We also suggest that you consider purchasing travel insurance to the extent that it may protect your travel investment.

I’m worried that I’ll get sick on the plane. 

According to the World Health Organization, air travel poses little risk of contracting communicable diseases, like coronavirus.

  • The quality of aircraft cabin air is carefully controlled.
  • Ventilation provides a total change of air 20–30 times per hour. Most modern aircraft have recirculation systems, which recycle up to 50% of cabin air.
  • The recirculated air is usually passed through HEPA (high-efficiency particulate air) filters, of the type used in hospital operating theatres and intensive care units, which trap dust particles, bacteria, fungi and viruses. 

(source: https://www.who.int/ith/mode_of_travel/tcd_aircraft/en/)

Are planes cleaned well enough to prevent coronavirus?

According to the CDC, airline crew should follow routine cleaning procedures if no symptomatic passengers are on board a flight. If there are symptomatic passengers, however, then the CDC has outlined enhanced cleaning procedures to follow in addition to the airline's routine steps, including cleaning:

  • All surfaces within a six-foot radius of the ill passenger's location, such as their seat and seat belt, the surrounding carpet, armrests, tray tables, windows and overhead compartment handles.
  • All bathrooms used by the sick person, including the door handle, locking device, toilet seat, faucet, washbasin, adjacent walls and counter. 

(source: https://www.cdc.gov/quarantine/air/managing-sick-travelers/ncov-airlines.html)

What happens if the virus is identified in-market while I am there?

Relevant health authorities in each country are responsible for directing any response. Well known resorts also have strict international guidelines related to the management of many diseases. 

Will I be quarantined by the resort or destination if I am sick?

Resort management may ask guests with symptoms or who complain of not feeling well to self-quarantine in their rooms until a medical assessment can be made. Responses such as quarantine are directed by the relevant health authorities in each country depending on situation.

Will my resort be quarantined if there is a confirmed case of the virus? 

Responses such as quarantine are directed by the relevant health authorities in each country depending on situation. Resort management may ask guests with symptoms or who complain of not feeling well to self-quarantine in their rooms until a medical assessment can be made.

I’m concerned about people from impacted areas being on my flight/at the resort.

International airlines are enacting monitoring processes to identify individuals who may be exhibiting symptoms or traveling from areas with confirmed cases.  

Basic health precautions are the best way to stay healthy, including: 

  • Cover your mouth and nose with a tissue when you cough or sneeze, then throw your tissue in the trash. This way you can prevent those near you from getting sick.

  • Wash your hands using soap for at least 20 seconds. Washing your hands often will help protect against germs. Use of alcohol-based sanitizer is also encouraged. 

  • Avoid touching your eyes, nose or mouth, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing. Germs often spread when a person touches something that is contaminated with germs and then touches the eyes, nose or mouth. 

  • Clean frequently touched objects and surfaces, including doorknobs, keyboards and telephones, often to eliminate germs.

We recognize that the news about the coronavirus can be concerning and encourage you to avoid rumor and speculation by researching information on your own from credible sources, like the Centers for Disease Control and Prevention (https://www.cdc.gov) and the World Health Organization (https://www.who.int).

I think I was exposed to someone with the disease.

The CDC has specific instructions for individuals who believe they may have been exposed to COVID-19. Please visit https://www.cdc.gov for more information.

Discrimination statement.  

We would like to remind travelers that assumptions about coronavirus impacting any individual should not be made based on appearance or behavior.

Travel Protection Plus FAQs

Pre-Departure Benefits

Does Travel Protection Plus Cancel for any reason cover cancellations due to Coronavirus?

Yes. You may cancel for ANY reason prior to departure and receive a 75% refund less the cost of the Travel Protection Plan*.

  • This feature even reimburses normally non-refundable airfares and the refund is always made in the original form of payment.
  • Non-refundable hotel rates are not included.

*Canceling your vacation at any time before departure does not include non-refundable properties.

Post-Departure Benefits (Trip Mate, Underwritten By Nationwide Mutual Insurance Company)

For more information, please visit: http://www.tripmate.com/main/coronavirus/

Do the travel benefits cover being quarantined? 

Yes. The insured will be covered for Travel Interruption and Travel delay if they are quarantined during their insured trip. 

Do travelers receive benefits for Trip Interruption?

Yes. This benefit covers unused pieces of the original itinerary and/or additional costs to get you home if the insured contracts the coronavirus during their covered trip and/or they are quarantined during their covered trip. 

Do travelers receive benefits for Trip Delay?

Yes. This benefit covers your meals and any necessary alternative accommodations incurred to catch up to your trip or get home if the insured is quarantined during their covered trip. 

 

*Canceling your vacation at any time before departure does not include non-refundable properties.

^The post–departure Travel Protection Benefits are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio and administered by Trip Mate Inc. 

*(*In CA & UT, dba Trip Mate Insurance Agency) 9225 Ward Parkway, Suite 200, Kansas City, MO, 64114, 1-833-791-2989. Non-insurance Services are not insurance benefits. Generali Global Assistance 24-Hour Assistance Services are provided by: Generali Global Assistance and Global Xpi Medical Records Services are provided by Trip Mate. Benefits on this page are described on general basis only. There are certain restrictions, exclusions and  limitations that apply to all insurance coverages and services. This advertisement does not constitute or form any part of the Plan Description or any other contract of any kind. Plan benefits, limits, and provisions may vary by state jurisdiction. You can view the full plan for more details or view your state specific plan document.

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