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Traveler Information for COVID-19

Change/Cancel Fees General Info Travel Protection Plus

 

Please visit this site for the latest CheapCaribbean.com Cruises information and policies.

Due to the overwhelming impact of COVID-19, we are experiencing an unprecedented increase in service requests, resulting in long wait times. We are dedicating every resource possible to help our contact center team navigate this rough period. We are truly sorry for this situation and ask that you continue to cooperate with us during this time of need.

You can save time by reviewing the policies and FAQs that apply during this time. Most policies vary from partner to partner; it is extremely important that you review your airline and hotel information, as the situation is changing frequently.

Rebooking with Future Travel Credits*

*To rebook your vacation, please call us at (800) 915-2322. Future Travel Credits and Future Cruise Credits are not interchangeable or transferable between each other.

If you were already issued a Future Travel Credit and are looking to rebook your vacation for a later date, please keep this in mind:

  • Future Travel Credits issued for bookings with an original travel date of 3/1/2020 – 12/31/2020, either online or via one of our agents, have been extended and are now valid through December 15, 2021. Booking and travel must be completed prior to this date.
  • Once you rebook using your travel credit, subsequent changes or cancellations are subject to airline fees at the time of the change/cancel.
  • If you purchased travel insurance, your future travel credit will not include the cost of insurance because it is non-refundable and non-creditable.

Your rebooked vacation does not have to be identical to the original reservation; you can pick a new destination or hotel. However, you may have to keep the same airline provider, depending on your original airline’s policies.

When you are ready to rebook your dream vacation, please call (800) 915-2322. It’s recommended that you have your original booking ID with you as well as your new preferred travel dates and location. This will make the process go a lot faster and will help other True Beach Lovers get the help they need sooner.

Updated Change & Cancellation Fees

We have temporarily revised our policies to make sure that even if your first choice no longer meets your travel needs, you can still enjoy the safe, happy getaway you deserve. 

General Change Fees

Land-Only and Scheduled Air Packages

All CheapCaribbean change fees will be waived until 5/31/20 for travel through 12/31/20. Fees may still apply as outlined below.

Starting 6/1/20, CheapCaribbean change fees will also be waived for travel scheduled for 6/1/20 through 7/31/20, so long as the cancellation occurs before 7/31/20.

  • This applies to all passengers who book with or without Travel Protection Plus.
  • Note: Airline and hotel change fees may apply based on your respective policies and travelers may be required to pay any increase in vacation package cost incurred from that change.

For the most up to date airline waiver policies, please view these links:

Cancellation Fees

Exclusive Nonstop Vacation Flights

All airline cancellation fees still apply for Exclusive Nonstop Vacation Flight bookings. Exclusive Nonstop Vacation Flight cancellation fees are as follows:

  • Cancellations 45+ days out: $50 per person
  • Cancellations 31-44 days out: $125 per person
  • Cancellations 30 days or less from travel: a 100% penalty applies

Scheduled Air/Land-Only Bookings

  • All airline cancellation fees still apply to Scheduled Air bookings. Scheduled Air cancellation fees vary per airline.
  • Land-Only Bookings are subject to resort cancellation fees. Cancellation fees can range from the cost of one night to 100% of cost.

Cancellations on bookings without a travel protection plan will result in a future travel credit minus any applicable fees. We highly recommend purchasing Travel Protection Plus, which allows guests the Cancel for Any Reason benefit for refund of 75% of your total trip cost (minus cost of the waiver) along with several other benefits.

Travel Protection Plus

Reactivation Fees

CheapCaribbean is offering to waive the 75% reactivation fee for one-time changes made 3/9/20 – 3/31/20 for travel through 12/15/20, allowing customers to safeguard their next booking with zero penalties.

General Coronavirus (COVID-19) Information

Destinations and many of our hotel, airline, and transfer partners have established COVID-19 safety measures and precautions that will help protect the health and safety of you, your loved ones and their team members. We highly recommend that you review all available information when planning your future vacation.

For the most up to date COVID-19 information, we encourage you to visit the Center for Disease Control website:

  • Global Map: Locations with confirmed COVID-19 Cases
  • CDC in Action: Document providing details on the CDC’s response initiatives to COVID-19
  • What You Should Know Fact Sheet: Informative document that provides the following:
    • Transmission
    • Symptoms
    • Prevention & Treatment
    • Testing
  • FAQ’s: Includes answers to the following:
    • Disease Basics
    • Prevention
    • Medical Information
    • Public Health Response and Current Situation
    • COVID-19 & Animals

Travel Protection Plus FAQs

Pre-Departure Benefits

Does Travel Protection Plus Cancel for Any Reason cover cancellations due to Coronavirus?

Yes. You may cancel for ANY reason prior to departure and receive up to 100% Future Travel Credit, minus the cost of Travel Protection Plus*. If you purchased Enhanced Travel Protection Plus, you also have the option to cancel for ANY reason prior to departure and receive a 75% refund less the cost of the plan.

  • Travel Protection Plus even reimburses normally non-refundable airfares and the refund is always made in the original form of payment.
  • Non-refundable hotel rates are not included.

*Canceling your vacation at any time before departure does not include non-refundable properties.

Post-Departure Benefits (Trip Mate, Underwritten By Nationwide Mutual Insurance Company)

For more information, please visit: http://www.tripmate.com/main/coronavirus/

Do the travel benefits cover being quarantined? 

Yes. The insured will be covered for Travel Interruption and Travel delay if they are quarantined during their insured trip. 

Do travelers receive benefits for Trip Interruption?

Yes. This benefit covers unused pieces of the original itinerary and/or additional costs to get you home if the insured contracts the coronavirus during their covered trip and/or they are quarantined during their covered trip. 

Do travelers receive benefits for Trip Delay?

Yes. This benefit covers your meals and any necessary alternative accommodations incurred to catch up to your trip or get home if the insured is quarantined during their covered trip. 

 

*Canceling your vacation at any time before departure does not include non-refundable properties.

^The post–departure Travel Protection Benefits are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio and administered by Trip Mate Inc. 

*(*In CA & UT, dba Trip Mate Insurance Agency) 9225 Ward Parkway, Suite 200, Kansas City, MO, 64114, 1-833-791-2989. Non-insurance Services are not insurance benefits. Generali Global Assistance 24-Hour Assistance Services are provided by: Generali Global Assistance and Global Xpi Medical Records Services are provided by Trip Mate. Benefits on this page are described on general basis only. There are certain restrictions, exclusions and  limitations that apply to all insurance coverages and services. This advertisement does not constitute or form any part of the Plan Description or any other contract of any kind. Plan benefits, limits, and provisions may vary by state jurisdiction. You can view the full plan for more details or view your state specific plan document.

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