First, we’re sorry this is happening. Here’s what you can do:
If you miss your flight, or experience delays/cancellations, you should make a beeline for the airline's customer service counter in the airport. Changes and cancellations to flight times and connections can only be made by the airline. So, if necessary, they'll need to find a new flight for you. CheapCaribbean can also make these changes for you, but it's usually in your best interest to work with the airline staff at the airport.
If you do have delays that will cause you to arrive at your destination later than originally scheduled, just give us a call at 800-915-2322. We'll notify the resort and ground transportation service of your new flight schedule. We’ll take care of everything.